Privacy Policy

This site is operated by Holy Bagel Ramot, S.A.S Cafe and Events Ltd., Company No. 514692763, 251 Golda Meir Blvd, Ramot Mall, Jerusalem (hereinafter: “Holy Bagel” or “we”).

We respect your privacy. This policy explains what information is collected when you use the site, for what purposes, with whom it is shared and what your rights are. The policy is subject to the Privacy Protection Law, 1981, and the Privacy Protection (Data Security) Regulations, 2017.

What information we collect

Information you give us

• When ordering on the site: name, phone, email, delivery address, requested delivery date and time, and order notes
• When requesting a quote or contacting us: name, phone, email, type of event, date, number of guests and other details you choose to share
• When opening an account: your login details and order history
• When contacting us on WhatsApp or by phone: the information you give during the conversation

Credit card details are entered directly into the secure payment processing system and are not stored with us. We undertake not to pass the customer’s credit card details to any third party.

Information collected automatically

While you browse, technical data may be collected, such as IP address, browser and device type, the pages you visited and the length of your stay. The information is used to operate, secure and improve the site.

Why we use the information

• Handling orders, deliveries and pickup, and issuing invoices and receipts
• Providing quotes, answering inquiries and customer service
• Operating and securing the site and improving the user experience
• Measuring and statistically analyzing site usage
• Sending updates and promotions, only if you gave your consent. You can unsubscribe at any time
• Complying with legal requirements

Cookies and measurement tools

The site uses cookies, small files saved in the browser, to remember the shopping cart, keep you logged in to your account and measure site usage. We may use third-party tools, such as Google Analytics, Google Ads and Meta (Facebook and Instagram), to measure visits and show relevant advertising.

You can delete or block cookies through your browser settings. Blocking cookies may affect some actions on the site, such as the shopping cart.

Who the information is shared with

We do not sell or rent your information. The information may be passed only to parties that help us provide the service, and only to the extent required:

• The payment processing company, to complete the payment
• Couriers and delivery companies, to deliver the order
• The invoicing and bookkeeping system
• Hosting, mailing and measurement providers
• Authorized authorities, when required by law

Information security

The site is secured with the SSL standard, and access to information is limited to authorized parties only. Even so, complete protection against intrusion into information systems cannot be guaranteed.

Retaining the information

The information is kept as long as it is needed for the purposes for which it was collected, or for the period required by law (for example for tax and bookkeeping purposes).

Your rights

You may ask to review the information kept about you, to correct it or to ask for it to be deleted, subject to the law. You can also ask at any time to stop receiving marketing mailings.

Contact us about privacy

Phone

050-9997419

Email

hbramot@hbramot.co.il

Address

251 Golda Meir Blvd, Ramot Mall, Jerusalem

Changes to the policy

We may update this policy from time to time. The updated version will always be published on this page, with the update date.