Delivery and cancellations

Everything you need to know about delivering your order, self pickup, changes and cancellations. If you have a question that is not answered here, we are available by phone and on WhatsApp.

Delivery

• We deliver to most parts of the country. In the checkout form on the site you can enter the delivery address, and the delivery price will update automatically.
• Delivery in Jerusalem costs 80 ₪. Outside Jerusalem the delivery cost is set by location, and we will give it to you before the order is confirmed.
• You choose the delivery time at checkout. The delivery will arrive within a window of 50 minutes, plus or minus, of the time you chose.
• Make sure someone will receive the order at the chosen address and time. It is the customer’s responsibility to make sure the contact person you defined is available. If no one answers, the order may be returned to our kitchen and the customer will be charged for it.

Self pickup

You can choose self pickup at checkout, from Holy Bagel, Ramot Mall, Golda Meir Boulevard 251, Jerusalem, at the time you choose.

Ordering times

• Orders on the site must be placed at least 48 hours before the delivery time.
• For large events and full catering, we recommend contacting us as early as possible so we can reserve your date.

Changing an order

You can ask to change an order (items, quantities, time or address) up to 48 hours before the delivery time, by phone or on WhatsApp. A change will be made subject to availability and to the constraints the company depends on.

Cancelling an order

Our products are fresh food prepared especially for you. Under the Consumer Protection Law, 5741-1981, the usual right to cancel a distance transaction does not apply to food and perishable goods. Even so, we allow cancellation under the following terms:

• An order can be cancelled up to 48 hours before the delivery time.
• Cancelling on the day of delivery is charged at 100% of the order cost, and cancelling on the day before delivery will charge the customer 50% of the order cost.
• To cancel an order, contact us by phone at 050-9997419 or by email at hbramot@hbramot.co.il. The refund will be made to the payment method used for the order.

An order that arrived with a problem

If anything in the order is not right in the customer’s view, is missing or does not match what was ordered, please contact us immediately on receiving the delivery, or as soon as possible after, with a photo. We will deal with it promptly and find a solution. For complaints that arrive only on the day after delivery, the company will not be able to compensate or credit.

Everything you wanted to know before ordering hospitality trays or Mehadrin kosher dairy catering from Holy Bagel. Did not find it? We are here on WhatsApp.